Mary Sue Campbell is an executive coach, leadership expert and consultant with more than 30 years of senior level experience assessing, partnering and coaching executives and leaders, helping them upgrade their performance for both current and future positions and assignments. Known for her professionalism, exceptional interpersonal skills, and her proven business acumen, she enables her clients to stretch and achieve the desired level of performance and career satisfaction. Mary Sue's experience and accountability for fiscal results and people leadership, coupled with her formal training in organizational development and corporate coaching, enable her to build strong relationships based on trust and credibility with her clients.
Before founding her own executive coaching and consulting practice, Mary Sue enjoyed a very accomplished career with Intracorp, a subsidiary of Cigna Corporation. As a senior executive, she led all operational functions including recruitment, training, career development and service operations for more than 1,200 employees. Her fiscal responsibility exceeded $260 million in revenues, serving a customer base of 24 million. Mary Sue was known for her collaborative and hands-on servant leadership style and was keenly involved in strategic planning, marketing, business development and sales.
With exceptional communication, facilitation and presentation skills Mary Sue speaks to a variety of groups and organizations. She has been selected as a Learning Team Leader for Linkage, Inc's "Best of Organization Development Summit" as well as serving as the co-coordinator of Linkage's coaching program for their "Next Generation Leadership Summit".
With 30+ years of leadership experience, Mary Sue understands the complex challenges and dynamic organizations and marketplace expectations her clients’ experience. Leveraging extensive experience as a VP in a fortune 100 company, with P&L responsibility exceeding $260 million and day to day leadership of 1,200 employees and 24 million customers, Mary Sue offers her clients access to her knowledge and business acumen in the areas of operations, sales/business development, product development, team dynamics and strategic planning and leadership.
As an Executive Coach and Organizational Consultant, Mary Sue partners with leaders to upgrade their performance for both current and future roles. Known for her professionalism, exceptional interpersonal skills, and proven business acumen, Mary Sue enables clients to stretch and achieve the desired level of performance and career satisfaction. Using a client-centered coaching model, she approaches each client relationship with a clear focus on the coachee’s agenda and expectations. Mary Sue’s experience and accountability for fiscal results and people leadership coupled with formal training in organizational effectiveness and corporate coaching enables her to build strong relationships based on trust.
INTRACORP / CIGNA CORPORATION 1984 to 2003
Intracorp, a subsidiary of Cigna Corporation, is an industry leader in health care and disability management services with 3,500 employees and annual revenues exceeding $.5 billion.
Vice President Personal Health Solutions (2002-2003)
Led the national execution of Cigna’s Personal Health Solutions product strategy.
Vice President Health Care Operations (1998-2002)
Oversaw the telephonic delivery of health care management services to 24 million lives from six national call centers.
Vice President Operations Process (1997-1998)
Re-engineered all administrative functions across the company, achieving consistency and efficiency.
Clinical Call Center Director (1994-1997)
Directed health care management services to 1.2 million lives in three market segments.
Quickly and successfully progressed through a series of professional and supervisory roles with increasing scope and responsibilities. (1984-1994)
Education, Certifications, Faculty, Publications
- Benedictine University: Masters in Management and Organizational Behavior / Organizational Development
- Benedictine University: Graduate Certificate in Managed Care
- Baylor University: Bachelor of Science degree in Psychology
- Corporate Coach University: Certified Corporate Coach
- Public Utility Company (PUC)
- C-Suite Leader Coaching
- Emotional Intelligence
- Executive Coaching
- Physician Leader Coaching
- Team Facilitation
- Women's Leadership