Jeff Kaplan

Dr. Jeff Kaplan coaches Director to C-Suite leaders on "all things people." A few examples include: managing the boss-subordinate relationship, motivating and developing others, influencing peers in a matrix organization, developing executive presence and confidence for high potentials, and transitioning into a new role.

Jeff believes that every leader is inherently creative and resourceful and partners with them to access internal and external resources. Having worked with hundreds of leaders he helps clients gain different perspectives, supports and challenges them into new ways of thinking and behaving, and gives creative 5-minute "homework" assignments to impact learning and growth beyond the coaching session.  Listening to his clients beyond the words they use, Jeff helps them uncover barriers to difficult situations and brainstorm pathways to success.  One of his favorite and most quoted questions is, "What's in the best interest of the organization?"

Ten years after receiving his doctorate, Jeff went back to school and received his MBA from Penn State University's Smeal College of Business. While in business school he started a small healthcare company with two other founders and grew it to 35 people as Chief Operating Officer. He has received over 1,000 hours of coach-specific training, receiving multiple certifications, and is one of only about 600 coaches worldwide with the designation Master Certified Coach (MCC) by the International Coach Federation (ICF).  He co-wrote a 9-graduate credit, 126-hour ICF accredited coach training and certification curriculum that is taught at universities and online.  In 2002 he co-authored a book for parents of teenagers and in 2014 released a self published book on creating sustained habit change.  He has been quoted in several magazines and newspapers, including CEO Magazine, Philadelphia Inquirer, Philadelphia Business Journal and The Hospitalist Magazine.  In his spare time Jeff enjoys playing chess, but admits that his game has been a bit rusty the last few years.

Education, Certifications, Faculty, Publications

  • Ph.D. & M.Ed., Temple University, 1995
  • MBA, Penn State University, 2007
  • M.A., Boston College, 1990
  • B.S., University of Maryland, 1987
  • MBTI Level 2 Certification
  • DISC Certification
  • Lominger VOICES 360, Booth 360 and Hay Group ECI 360 Certifications
  • Teaching Engagements: Neumann University (Adjunct Professor); Guest speaker: Wharton School of Business, Temple University Fox School of Business, Villanova University, Cabrini College
  • Co-Author: Finding the Path: A novel for parents of teenagers, 2002, Hawk Mountain Press
  • Author: Habit Change: An executive coach's step-by-step guide to defeating unwanted behaviors, 2014, self published
  • Beta Gamma Sigma, International Honors Society for Collegiate Schools of Business, Member
  • Psi Chi National Honors Society for Collegiate Schools of Psychology, Member & Officer (1994-95)
  • Master Certified Coach (MCC), International Coach Federation (ICF), since 2007
  • ICF Philadelphia, 2011 President
  • Certified MentorCoach (CMC), MentorCoach, since 2008
  • Certified Professional Co-Active Coach (CPCC), Coach Training Institute, since 2004
  • Certified Habit Change Coach (CHCC), Habit Change Company, since 2011

Industry Experience

  • Consulting
  • Healthcare
  • Higher Education
  • Nonprofits

Areas of Expertise

  • 360 Assessment
  • Action Learning
  • Appreciative Inquiry
  • C-Suite Leader Coaching
  • Change Management/ Leadership
  • Client Relationship Management
  • Coaching Program Design & Management
  • Communication and Influence
  • Creating Rapport w/ Difficult Colleagues
  • Creative Conflict/ Conflict Resolution
  • Emotional Intelligence
  • Executive Assessment
  • Executive Coaching
  • Executive Presence
  • Experience as a Senior Executive
  • Experience as an Entrepreneur
  • High Potential Leader Coaching
  • Hiring and Selection
  • Internal Coach Training
  • Leadership Development Program Design
  • Managing and Leading Change
  • Managing Up Effectively
  • Mindfulness at Work
  • Navigating Global Business Environments
  • Navigating Organizational Politics
  • Coaching for Executives in New Roles
  • Physician Leader Coaching
  • Presentation Skills
  • Stakeholder Engagement
  • Team Facilitation
  • Teambuilding