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Jackie has been coaching and consulting leaders and their teams and organizations for over 25 years. Client organizations have included Abbott, Accenture, The American Society of Anesthesiologists, Bank of America, Comcast, Deloitte, Digitas, Grant Thornton, Hollister, International Truck and Engine, Kraft, PepsiCo, Plante & Moran, and Purdue University Calumet, among others. She has coached high potential to C-suite leaders in most industries.  She specializes in collaborating with leaders to bring out the best in themselves and others and in transforming relationships, situations, teams through intentional, generative communication. Clients have reported 50:1 return on investment in coaching services and other significant results for themselves and organizations. They report becoming better, more strategic leaders; confidence and skill in having conversations that result in altering what’s possible around them, more satisfying relationships with peers, superiors and their people. Jackie wrote the Executive Coach column for Executive Travel for five years, and has over 25 years’ experience in executive coaching, communication and engagement consulting. She has two coach certifications, including Master Certified Coach and Certified Ontological Coach. Before becoming a coach, Jackie served on the staff of a national magazine, and later founded a marketing communications services firm that specialized in positioning, and grew visibility and sales for an international clientele. Her firm created programs that resulted in significant sales increases, key contracts, favorable acquisitions, top-tier media placements, and other targeted results.  She has served clients in most industries, including academia, healthcare, medical products, financial, manufacturing, creative and professional services, pharmaceutical, publishing, consumer products, telecommunications and retail. 


Education, Certifications, Faculty, Publications

  • Master Certified Coach, International Coach Federation, 1999 and current
  • Certified Ontological Coach, Newfield Group, 1994
  • The Science of Coaching, International Coach Federation Conference, 2014
  • Second City Presentation Skills, 2007
  • Executive Team Alignment Process Training, KiersonConsulting, April and November, 2006.
  • Essential Facilitation, Interaction Associates, 2002
  • Benchmarks Certification Training, Center for Creative Leadership, 2002
  • Transforming Organizations Through Shared Leadership, April and November 2002
  • Personal Impact (coaching program), Amadeus International, 1997.
  • Mastering the Art of Professional Coaching, The Newfield Group, 1994.
  • The Embodiment Intensive, Stuart Heller, 1993.
  • One-on-one speaker coaching 
  • One-on-one training in personal presentation skills, image consulting, 1990
  • Columbia College Graduate School for Film and Video.
  • University of Illinois at Chicago, B.A., Political Science, English minor. Honors.

Certifications:

  • Resilience at Work Questionnaire, 2012
  • Genos Emotional Intelligence Multi-Rater Assessment, 2009 
  • Center for Creative Leadership, Benchmarks Assessment Certification, 2002
  • Forte Communication Profile Assessment Certification, 1999

Publications: 

  • Author, Executive Coach column, Executive Travel, 2009- 2014
  • The Career Hot-Line Guide to Successful Job Hunting (instructional guide and workbook)
  • Articles authored for: Leadership in Action (Center for Creative Leadership publication), Coaching World, The (Association) Forum, Mergers & Acquisitions, Ideas & Trends in Personnel, Outdoor Advertising

Citations: Work included in:

  • Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force, McConnell/Huba, 2003
  • Networlding: Building Relationships and Opportunities for Success, Giovagnoli and Carter-Miller, 2000
  • A Complaint is a Gift: Using Customer Feedback as A Strategic Tool, Barlow and Moller

Industry Experience

  • Accounting
  • Advertising
  • Consulting
  • Consumer Products
  • Education
  • Financial Services
  • Food and Beverage
  • Healthcare
  • Higher Education
  • Manufacturing
  • Marketing
  • Media/ Entertainment
  • Nonprofits
  • Pharmaceuticals
  • Public Relations
  • Publishing
  • Real Estate
  • Retail
  • Technology
  • Telecommunications

Areas of Expertise

  • 360 Assessment
  • Action Learning
  • Building Leadership & Org. Resilience
  • C-Suite Leader Coaching
  • Client Relationship Management
  • Communication and Influence
  • Creating Rapport w/ Difficult Colleagues
  • Creative Conflict/ Conflict Resolution
  • Emotional Intelligence
  • Executive Assessment
  • Executive Coaching
  • Executive Presence
  • Executive Team Alignment Facilitation
  • Experience as an Entrepreneur
  • High Potential Leader Coaching
  • Managing and Leading Change
  • Managing Up Effectively
  • Mindfulness at Work
  • Navigating Organizational Politics
  • Coaching for Executives in New Roles
  • Stakeholder Engagement
  • Strategic Planning Facilitation
  • Stress Management and Stress Reduction
  • Team Facilitation
  • Teambuilding
  • Values, Mission, Vision Facilitation
  • Women's Leadership