COACHING SPECIALITY: Jackie enjoys the variety of coaching high-potential to C-suite leaders in most industries. She has been coaching and consulting leaders and their teams and organizations for over 25 years. She specializes in collaborating with leaders to bring out the best in themselves and others and in transforming relationships, situations, teams through how they communicate and engage others, focusing on intentional, generative conversations. She believes how leaders communicate and how they are being are among their most powerful leadership tools. Clients have reported 50:1 return on investment in coaching services and other significant results for themselves and organizations. They report becoming better, more strategic leaders; confidence and skill in having conversations that result in altering what's possible around them, becoming more influential across the organization, more satisfying relationships with peers, superiors and their people. She also creates Transformational Leadership Retreats, which utilize a coaching model and the focal point of an event to create a process to launch behavior change in an organization. She has served clients in most industries, including academia, healthcare, medical products, financial, manufacturing, creative and professional services, pharmaceutical, publishing, consumer products, telecommunications and retail.
STORY: What many people are surprised about is that the coaching experience can be deeply rewarding and fun, as well as extremely productive. In her coach training, Jackie learned that some of the most powerful learning takes place in a spirit of lightness.
Like many of us, Jackie has learned about leadership through extensive study, leading successful initiatives with colleagues, reports and volunteers, as well as working with leaders who demonstrated exactly what not to do as a leader. She believes leadership, and the coaching process is about learning, and that humans have enormous capacity to learn; when we are ready, and there is something at stake, the learning experience can be profound.
Jackie once interviewed leaders across industries about how much of their daily work life involved communication - including meetings, conversations, phone calls, presentations, memos, emails. Most said 80%-95% of their jobs involved communication or planning communication. Yet most had never had any professional coaching or training in communication, with the exception of presentation skills.
Jackie has studied improvisation, playwriting, screenwriting, directing, loves live music, particularly blues and world music, and blues dancing.
COACHING APPROACH: Jackie begins work with clients to create a clear understanding of outcomes and measures of success at the beginning of a coaching engagement. They then use real-time situations and opportunities to create a plan to achieve the desired results. She recommends a discovery aspect, such as coachee shadowing for half a day and stakeholder interviews, if the coachee agrees, since these tools often provide illuminating data that are often transformational. Since coachee goals often involve engaging the buy-in, involvement or actions of others, she oftentimes shares powerful communication models with clients to support them in having transformational conversations with superiors, peers, reports, teams and others. She also often uses an Enneagram assessment to support self-awareness and understanding of others. She will also work with the coachee to create transformational interventions with their teams, if desired. These can be culture-changing processes which utilize the focal point of a leadership retreat, or other interventions. Jackie has two coach certifications, including Master Certified Coach and Certified Ontological Coach.
BUSINESS BACKGROUND: Before becoming a coach, Jackie worked in marketing research, served on the staff of a national magazine, and then founded a marketing communications services firm that specialized in positioning. Her firm grew visibility and sales for an international clientele, creating programs that resulted in significant sales increases, key contracts, favorable acquisitions, top-tier media placements, and other targeted results. Jackie wrote the Executive Coach column for Executive Travel, an American Express/Time Inc publication, for five years.
Education, Certifications, Faculty, Publications
- The Embodiment Intensive, Stuart Heller, 1993.
- Mastering the Art of Professional Coaching, The Newfield Group, 1994.
- Certified Ontological Coach, Newfield Group, 1994
- Personal Impact (coaching program), Amadeus International, 1997.
- Forte Communication Profile Assessment Certification, 1999
- Benchmarks Certification Training, Center for Creative Leadership, 2002
- Transforming Organizations Through Shared Leadership, April and November 2002
- Essential Facilitation, Interaction Associates, 2002
- Out of the Box: Coaching with the Enneagram, 2003
- Executive Team Alignment Process Training, KiersonConsulting, April and November, 2006.
- Second City Presentation Skills, 2007
- The Science of Coaching, International Coach Federation Conference, 2014
- Jung Center, Engaging Trauma: The Consciousness of Change 2016
- Human Consciousness Architecture 2017
- MIT Theory U Introductory Program 2017
- (numerous other coach, communication and leadership trainings)
- One-on-one training in personal presentation skills, image consulting, 1990
- One-on-one speaker coaching
- Columbia College Graduate School for Film and Video.
- University of Illinois at Chicago, B.A., Political Science, English minor. Honors.
- Author, Executive Coach column, Executive Travel, 2009- 2014
- The Career Hot-Line Guide to Successful Job Hunting (instructional guide and workbook)
- Articles authored for: Leadership in Action (Center for Creative Leadership publication), Coaching World, The (Association) Forum, Mergers & Acquisitions, Ideas & Trends in Personnel, Outdoor Advertising
- Citations: Work included in:
- Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force, McConnell/Huba, 2003
- Networlding: Building Relationships and Opportunities for Success, Giovagnoli and Carter-Miller, 2000
- A Complaint is a Gift: Using Customer Feedback as A Strategic Tool, Barlow and Moller,
- Professional Services
- Communication and Influence
- Creating Rapport w/ Difficult Colleagues
- Creative Conflict/ Conflict Resolution
- Executive Presence
- Navigating Organizational Politics