Coaching Speciality: Frank attributes his success as an executive coach to his experience as a business executive.
For over 30 years, he worked at the most prestigious companies in the world, including JPMorgan Chase, Marsh, Inc. and MasterCard. He learned first-hand that thriving businesses are built on strong relationships and clear communications and that executives with high levels of emotional intelligence soar to the upper echelons. He can relate instantly to the challenges that executives face and he can act swiftly to provide a supportive and productive environment for them to explore new behaviors that result in career breakthroughs.
Frank believes everyone can benefit from a professional coaching experience. During his business career, Frank participated in firm-wide mentoring programs. He discovered that he enjoyed and exceled at helping others to succeed, which led to his career as an executive coach.
Frank partners with clients to turn personal insights into positive action that propels them on their paths. Specifically, he:
- Engages clients in meaningful, consistent conversations to build a trusting relationship that produces results
- Leverages proven assessments to guide clients through a dynamic discovery process that enables them to identify and intensify their strengths and to break behaviors that are holding them back
- Provides a structured and supportive environment for clients to practice pushing beyond stifling patterns and to adopt winning behaviors
- Partners with clients to set and reach specific goals during a specified timeframe
Corporate Experience: Frank’s senior positions with Fortune 500 companies include:
- MasterCard Worldwide. Senior Vice President, Global Technology and Operations. Frank led strategic, operational and technical support for the Marketing, Merchant Services, Information Services, and Loyalty businesses.
- Marsh, Inc. Senior Vice President, Chief Global Architect. Frank led a team of 13 technologists, working with their operations and business counterparts, to build a new global IT architecture.
- JPMorgan Chase. Vice President. Frank served in positions of increasing responsibility and authority within technology and operations, and private banking planning and marketing. He also created strategies for consumer banking and branch operations as well as automation for the retail bank during a 25-year career with the bank
Story: I have never enjoyed a career more than I do executive coaching. After 33 years in financial services, I had the rare opportunity to completely change careers. Knowing my favorite part of working had been seeing my staff succeed, I had little trouble figuring out what I was going to pursue as my next career. The past six years have been the most fulfilling of my professional life, and I believe my clients see that enthusiasm and care in my coaching.
Coaching Approach: I see coaching as composed of two dimensions: Low/High Directiveness and Theoretical/Practical thrust. On the first axis, I am as direct as the client requires, though do not start there. On the second axis, I am quite practical and see that as a natural result of my years of real-world experience, not to mention finding new behaviors that can be implemented quickly and successfully by my client. Against this background, I apply a process that includes coaching goals alignment (client and key stakeholder), the right assessment (e.g., Hogan, EQ, Thomas-Kilmann, MBTI) to underpin/anchor the 360, creation of a development plan, and aiding the client to build self-awareness.
Business Background: Fortunately, I was able to have a variety of wonderful experiences during my 33 years at Fortune 500 companies. A few specific roles were:
- Director of retail banking planning and strategy
- Head of retail branch operations
- Global technology architecture manager
- Head of private bank planning and strategy (primarily investment management)
- Chief architect of investment banking technology
- Lead relationship manager between the central technology organization and the US-based business
- Special project teams for CEOs, COOs and CIOs
EDUCATION, CERTIFICATIONS, FACULTY, PUBLICATIONS
- University of Chicago, MBA, Finance and Marketing, 1977
- Baruch College, BBA, Accounting and Law, 1975
- iCoachNewYork, Coaching Certificate, 2011
- 'Should that Manager Have Been Fired,' Forbes Online, 2013
- Web 2.0 Building Blocks in CIO Online, 2009
- Not For Profit
- Professional Services
- Real Estate
AREAS OF EXPERTISE
- 360 Assessment
- Emotional Intelligence
- Executive Coaching
- Executive Presence
- High Potential Leader Coaching
- Physician Leader Coaching