The goal of team coaching is fostering personal/professional and team development and team performance. We use a practical, step-by-step process for team performance coaching.
Getting Started with the Team Leader
The first step in team coaching is a meeting between the team leader and the coach, in which the team leader provides context including team objectives, deliverables, and other relevant background. We discuss team work plan goals, performance feedback, and any development goals during the initial conversation. We may conduct a formal or informal assessment of the team using online tools or phone interviews.
Getting Started with the Team
After the background is provided, the next step is to set up an introductory session. This is often in person, sometimes via Adobe Connect or other technology. The first session will either include a debrief of an online assessment (i.e. the Resilient Teams report) or gathering input from each team member on their perspective.
Kicking it Off - Understanding the Team Member Context & Team Coaching Process
- Check-in: discussion of each participant’s current assignment
- Surfacing of hopes (i.e., what “success” for this team would look like) and concerns (i.e., situation/engagement)
- Review of existing data (team assessment)
- Clarification of expectations about the parameters of the coaching process/ establishing ground rules
- Conduction of preliminary exercises to address the current situation
- Working the Plan
- The coach works with the team to achieve the change they want to attain in a measurable, positive and action oriented way.
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The coaching program closes with the completion of a coaching summary and an on-going development plan. Typically, a debrief session is conducted by the team leader. During this session, specific outcomes and measures—along with a process for keeping track of these measures—are discussed and agreed upon, and the team leader has a plan of action for keeping up the good work.
Our intact team and group coaching programs are influenced by the work of Dr. Ed Schein around Process Consultation. Unlike the expert consulting model, team coaching provides the following benefits:
Mutual Respect. The consultant and the client act as equals. The client provides the knowledge of the organization's nature, business, and issues; the consultant provides the knowledge of the techniques, ways of thinking, and practices that can solve the problem. The partnership model ensures against false solutions that are not in fact fully applicable and sufficiently relevant to the particular organizational development issue.
Shared Responsibility. The client owns the problem and determines the solution. The consultant helps the client to see the issues and find what needs to be done. By not imposing a point of view but offering insights and perspective, the process consultant ensures that the group drives to a real solution.
Sustainability/ Longevity. The "masked rider" consultant who provides a silver bullet may be widely honored and cheered by all upon riding off into the sunset. But too commonly the ammunition doesn't last, and someone has to be called in again. By providing help that is learning-based, Process Consultation ensures an increased ability by the client to continue to deal with the situation.
Creation of a Culture of Learning. In the Process Consultation model, the concept of a learning organization is second nature. The sharing of problem diagnosis and resolution leads to shared vision. The expert consultant may have a toolkit of best practice methods, but the process consultant will ensure that the tools employed will best fit the organization's needs and interests.
- Improved team communication.
- Shared team-building experience and development of a common language.
- Increased ability to leverage group strengths and address challenges.
- Reduced tension and conversion of conflict that paralyzes the team into creative energy.
- Development of a shared vision of success that the entire team can align to.
- Improved problem-solving and decision-making.
- More productive team meetings and collaboration.